Tuesday, March 04, 2008

Letters to Verizon - Part 1

For more than a year, your blogstress has lost landline service every time it rains, because Verizon cannot find a way to protect the line that runs from my apartment to the pole from voracious, ferocious squirrels. Having gone without service for four days last week, and two days the week before, having fielded all sorts of lies from Verizon, having waited all day on Monday for the technician who never came, your cybertrix now resorts to blogging her complaints, which she sends to her Verizon abusers via their Website:

ONCE AGAIN, I HAVE NO DIAL TONE. THIS HAPPENS EVERY TIME IT RAINS. IT HAS BEEN HAPPENING FOR MORE THAN A YEAR. YOU WERE SUPPOSED TO SEND A TECHNICIAN ON MONDAY, BUT DID NOT BECAUSE MY SERVICE WAS MAGICALLY RESTORED AFTER FOUR DAYS OF NO DIAL TONE. THEN YOU INSULTED ME BY LEAVING ME AN AUTOMATED MESSAGE TELLING ME THE PROBLEM WAS ON MY END, SINCE THERE IS NOTHING WRONG ON YOURS. YOU KNOW WHAT THE PROBLEM IS, BUT YOU REFUSE TO FIX IT. SQUIRRELS CHEW THROUGH A LINE THAT YOU REFUSE TO REPLACE WITH A LINE THAT CAN'T BE CHEWED, OR TO ENCASE IN A SQUIRREL-PROOF CONDUIT. I WILL BE POSTING THIS ON MY BLOG.
Oh, and have a nice day.

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1 comment:

S.W. Anderson said...

Given that this is a pattern, you might want to keep a log of service loss and unsatisfactory responses by Verizon and then write to your state's public utilities commission/board/agency or whatever it's called.

If you're having this problem, chances are good others are as well. Complaint letters start piling up and the state starts giving the company grief.

Qwest got in so much trouble for unsatisfactory service, delayed installations and such a few years ago, the federal government made the company pay rebates to all its customers. Then, Qwest was put on some kind of probation for a year or two.

Good luck.